Pro accounts, payment & billing

Common questions about how pro accounts work and how you can pay for them

22 articles in this collection
Written by Michael Trounce and Brett Warren

How pro accounts work

What are the benefits of a professional account?

Learn the difference between the free and professional plans.

Written by Brett Warren
Updated over a week ago

How do file upload limits differ between free and professional accounts?

Learn how many files you can upload and how large they can be.

Written by Brett Warren
Updated over a week ago

How much does a professional account cost?

Simple pricing information for our plans.

Written by Brett Warren
Updated over a week ago

How do I upgrade to a professional account?

A step-by-step guide on how to upgrade your account.

Written by Brett Warren
Updated over a week ago

Is there a trial version of your professional plan?

Written by Brett Warren
Updated over a week ago

Pro accounts and teams

I want to upgrade my team, what are my options?

A quick comparison of the different ways to get your team on a professional account.

Written by Brett Warren
Updated over a week ago

What to do when a team member leaves your organization

Written by Brett Warren
Updated over a week ago

How to add or remove people from professional teams

What happens if you need to make a change to your team?

Written by Brett Warren
Updated over a week ago

How team Admins work

Changing and understanding team Admin permissions

Written by Brett Warren
Updated over a week ago

How does sharing work if only some of my team are on professional accounts?

What happens when boards are shared between free and professional users.

Written by Brett Warren
Updated over a week ago

I'm interested in your enterprise plan, how does it work?

Some quick information on our enterprise plan and who it's for.

Written by Michael Trounce
Updated over a week ago

Payment and invoices

What payment methods do you accept?

A quick summary of the ways you can pay for Milanote.

Written by Brett Warren
Updated this week

Monthly versus annual billing

Frequently asked questions about changing billing frequency and how renewals work.

Written by Brett Warren
Updated over a week ago

Can I have a discount?

Milanote offers discounts for students, NGOs and not-for-profits. Find out if you qualify here.

Written by Brett Warren
Updated over a week ago

Can I buy a professional account for someone else?

How to upgrade an account other than your own.

Written by Brett Warren
Updated over a week ago

Common questions about invoices

Adding extra details to invoices and seeing your invoice history.

Written by Brett Warren
Updated over a week ago

Troubleshooting

I'm trying to upgrade but my payment isn't working

Solutions to common problems with credit card payments.

Written by Brett Warren
Updated over a week ago

I've just upgraded to a professional account, but I still can't add more cards

How to quickly solve this common problem after upgrading.

Written by Brett Warren
Updated over a week ago

I accidentally subscribed to an annual plan instead of a monthly one

How to change from annual to monthly billing and receive a refund for the difference.

Written by Brett Warren
Updated over a week ago

Cancelling a pro account

How do I cancel my professional account?

A step-by-step guide on how to downgrade to the free plan.

Written by Brett Warren
Updated over a week ago

What happens if I cancel / downgrade?

How Milanote handles your content & subscription if you downgrade

Written by Brett Warren
Updated over a week ago

Can I pause my subscription?

What to do if you need to take a break from Milanote.

Written by Brett Warren
Updated over a week ago