Pro accounts, payment & billing

Common questions about how pro accounts work and how you can pay for them

19 articles in this collection
Written by Michael Trounce and Brett Warren

How pro accounts work

What are the benefits of a pro account?

Learn the difference between the free and pro plans.

Written by Brett Warren
Updated over a week ago

How do file upload limits differ between free and pro accounts?

Learn how many files you can upload and how large they can be.

Written by Brett Warren
Updated over a week ago

How much does a pro account cost?

Simple pricing information for our plans.

Written by Brett Warren
Updated over a week ago

How do I upgrade to a pro account?

A step-by-step guide on how to upgrade your account.

Written by Brett Warren
Updated over a week ago

Pro accounts and teams

I want to upgrade my team, what are my options?

A quick comparison of the different ways to get your team on a pro account.

Written by Brett Warren
Updated over a week ago

How does adding or removing people work for pro teams?

Simple examples explaining what happens if you need to make a change to your team.

Written by Brett Warren
Updated over a week ago

How does sharing work if only some of my team are on pro accounts?

What happens when boards are shared between free and pro users.

Written by Brett Warren
Updated over a week ago

I'm interested in your enterprise plan, how does it work?

Some quick information on our enterprise plan and who it's for.

Written by Michael Trounce
Updated over a week ago

Payment and invoices

What payment methods do you accept?

A quick summary of the ways you can pay for Milanote.

Written by Brett Warren
Updated over a week ago

Monthly versus annual billing

Frequently asked questions about changing billing frequency and how renewals work.

Written by Brett Warren
Updated over a week ago

Can I have a discount?

Milanote offers discounts for students, NGOs and not-for-profits. Find out if you qualify here.

Written by Brett Warren
Updated over a week ago

Can I buy a pro account for someone else?

How to upgrade an account other than your own.

Written by Brett Warren
Updated over a week ago

Common questions about invoices

Adding extra details to invoices and seeing your invoice history.

Written by Brett Warren
Updated over a week ago

Troubleshooting

I'm trying to upgrade but my payment isn't working

Solutions to common problems with credit card payments.

Written by Brett Warren
Updated over a week ago

I've just upgraded to a pro account, but I still can't add more cards

How to quickly solve this common problem after upgrading.

Written by Brett Warren
Updated over a week ago

I accidentally subscribed to an annual plan instead of a monthly one

How to change from annual to monthly billing and receive a refund for the difference.

Written by Brett Warren
Updated over a week ago

Cancelling a pro account

How do I cancel my pro account?

A step-by-step guide on how to downgrade to the free plan.

Written by Brett Warren
Updated over a week ago

What happens if I cancel / downgrade?

An explanation of what happens to any content you've added and any unused time on your subscription.

Written by Brett Warren
Updated over a week ago

Can I pause my subscription?

What to do if you need to take a break from Milanote.

Written by Brett Warren
Updated over a week ago