Milanote

Brett Warren

Michael Trounce

Common questions about how pro accounts work and how you can pay for them

Pro accounts, payment & billing

Learn the difference between the free and professional plans.

What are the benefits of a professional account?

Learn how many files you can upload and how large they can be.

How do file upload limits differ between free and professional accounts?

Simple pricing information for our plans.

How much does a professional account cost?

A step-by-step guide on how to upgrade your account.

How do I upgrade to a professional account?

Is there a trial version of your professional plan?

How pro accounts work

A quick comparison of the different ways to get your team on a professional account.

I want to upgrade my team, what are my options?

What to do when a team member leaves your organization

What happens if you need to make a change to your team?

How to add or remove people from professional teams

Changing and understanding team Admin permissions

How team Admins work

What happens when boards are shared between free and professional users.

How does sharing work if only some of my team are on professional accounts?

Some quick information on our enterprise plan and who it's for.

I'm interested in your enterprise plan, how does it work?

Pro accounts and teams

A quick summary of the ways you can pay for Milanote.

What payment methods do you accept?

Frequently asked questions about changing billing frequency and how renewals work.

Monthly versus annual billing

Milanote offers discounts for students, NGOs and not-for-profits. Find out if you qualify here.

Can I have a discount?

How to upgrade an account other than your own.

Can I buy a professional account for someone else?

Adding extra details to invoices and seeing your invoice history.

Common questions about invoices

Payment and invoices

Solutions to common problems with credit card payments.

I'm trying to upgrade but my payment isn't working

How to quickly solve this common problem after upgrading.

I've just upgraded to a professional account, but I still can't add more cards

How to change from annual to monthly billing and receive a refund for the difference.

I accidentally subscribed to an annual plan instead of a monthly one

Troubleshooting

A step-by-step guide on how to downgrade to the free plan.

How do I cancel my professional account?

How Milanote handles your content & subscription if you downgrade

What happens if I cancel / downgrade?

What to do if you need to take a break from Milanote.

Can I pause my subscription?

Cancelling a pro account

Find answers and get help from Intercom Support and Community Experts