Step 1: Don't panic!
Milanote automatically saves your work every few seconds so it's almost certainly recoverable.
Step 2: Check the trash
Anything you delete is automatically moved to the trash (which can be found in the bottom left corner of the screen). If you're using Milanote as part of a team, don't forget to check the "Deleted by others" tab as well.
Step 3: Try using undo
If you've moved or deleted something accidentally and Milanote is still open, you should be able to recover your work by using undo (⌘ + Z on a Mac or CTRL + Z on PC).
Step 4: Refresh the page
If your boards or cards aren't showing up when you first log in, try refreshing the page (or reopening the app).
Step 5: Contact our support team
If none of the previous steps help, you can contact support using live chat (from the help menu inside Milanote) or by emailing firstname.lastname@example.org. We normally reply within 24 hours (reply times for chat and email are identical).
Please include these in your message:
- The URL of the board where you expected the content to be
- The name of any missing boards or columns
- The contents of any text notes